The Pop up Event will start on November 29 to December 1 2024

Event will take place at Baked Studios Makati

IMPORTANT: Our website will be locked out during the event!

We understand that you might have a few extra questions, or experience an issue during the Black Friday sale which will result in you emailing our customer experience team. When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. Please note that things get increasingly busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and emails.

There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line. We'll get you through as quickly as possible! Adding an item to your cart, unfortunately, does not reserve the stock for your final checkout.

Due to increased traffic on our stores orders placed over the Black Friday week cannot be amended, or cancelled. This includes order details like changing sizes or colors, adding products, or altering your shipping address, or shipping method.

All usual shipping methods will be available at checkout, however we cannot guarantee that express shipping will be as fast as normal, with increased volumes within the network over the BFCM period. Your shipping timeframe will begin once your package has been dispatched from our warehouse. Please allow up to 7 additional business days for your order to arrive (in addition to the shipping timeframe chosen at checkout), before reaching out to our Customer Support Team. Tracking may take up to 48 business hours to activate once you've received your shipping confirmation email.

Contact us at contact@richboyz.com.